The Willow Creek Inn
At The Willow Creek Inn (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.willowcreekinnprescott.com), make a reservation, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address provided when you make a reservation, submit an inquiry, or sign up for our newsletter.
- Payment Information: Credit card details or other payment information processed through secure third-party payment processors for bookings or purchases.
- Booking Details: Dates of stay, room preferences, special requests, or other information provided during the reservation process.
b. Non-Personal Information
- Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies or similar technologies.
- Analytics Data: Aggregated data about website traffic and user behavior, collected through tools like Google Analytics.
c. Information from Third Parties
We may receive information from third-party booking platforms (e.g., Booking.com, Expedia) when you make a reservation through their services.
2. How We Use Your Information
We use your information to:
- Process and manage reservations, payments, and check-ins.
- Communicate with you about your stay, respond to inquiries, or send confirmations.
- Send promotional emails or newsletters (with your consent; you may opt out at any time).
- Improve our website, services, and guest experience through analytics and feedback.
- Comply with legal obligations or protect our legal rights.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with reservations, payment processing, website hosting, or marketing (e.g., payment gateways, email marketing platforms). These providers are contractually obligated to protect your data.
- Third-Party Booking Platforms: If you book through a third-party site, we receive and share necessary information to fulfill your reservation.
- Legal Authorities: When required by law, such as in response to a subpoena or to protect our rights, safety, or property.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze site performance, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
5. Data Security
We implement reasonable security measures, such as encryption and secure payment processing, to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
- Opt-Out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us.
- Access or Correct Information: You may request access to or correction of your personal information by contacting us.
- California Residents: Under the California Consumer Privacy Act (CCPA), you may have additional rights, such as requesting deletion of your data or opting out of data sharing. Contact us for details.
- EU Residents: If you are in the European Union, you may have rights under the General Data Protection Regulation (GDPR), including data portability and erasure.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., booking platforms or local attractions). We are not responsible for the privacy practices of these sites. Please review their privacy policies.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
The Willow Creek Inn
1234 Willow Creek Road, Prescott, AZ 86301
Email: info@willowcreekinnprescott.com
Phone: (928) 555-1234